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I didn't know who to call when the water heater went out. I used Yelp's messaging feature to request... read moreI didn't know who to call when the water heater went out. I used Yelp's messaging feature to request estimates and received 3 from local companies. All estimates were all priced close together. Out of the 3 companies, I chose Friends & Family because they had great reviews *and* they were easy to communicate with! That was a great decision!!Brandon was my contact, and he was quick to reply to my messages and showed up to replace the water heater on time.I never want to have water problems again, it's pricey to replace a water heater. But if you have any issues, you should contact Brandon. read less

Mike is awesome. He did great work swapping out our water heater with a tankless and bringing all the plumbing... read moreMike is awesome. He did great work swapping out our water heater with a tankless and bringing all the plumbing up to code for us. A few days later when I noticed the water temp wasn't as hot as we needed it, he provided straightforward direct support and gave me the info I needed to fix it myself. read less

Came right on time, fixed the problem, and charged about 2/3 of what the next lowest estimate was

I had a "friend" replace a kitchen faucet. He is not a plumber. While he was under the sink he... read moreI had a "friend" replace a kitchen faucet. He is not a plumber. While he was under the sink he mentioned the P pipe was getting old and should be replaced. As he was finishing he reconnected the garbage disposal but not the dishwasher since I don't use the dishwasher. The garbage disposal would not turn off no matter what position the switch was on. We pulled the plug. My friend was going to send a true plumber and electrician friend. But I decided to call Mike Neal who has put in Toto toilets in my house. Mike answered right away and first off, Mike has the most reassuring attitude and voice. I sent him a photo of the P pipe and he said "it's not leaking? What's to fix? You already have a bucket underneath?" I mean, what kind of plumber says that instead of quoting his hourly rate??? Then Mike says "Could he have plugged the disposal into the wrong socket?" Yup, you got it. Mike came right out, plugged the disposal plug into the correct socket and grinned. He then checked the P pipe and stood by his assessment of "if it ain't broke, don't fix it."He didn't want to charge me, I think he was laughing under his mask so I paid him off in fresh tamales and fresh caught salmon. Next time I won't use a handyman although that was a pretty good competency test. Mike's one of a kind but I bet he's teaching his son the same old fashioned decency. read less